High Quality Complex Care
Across England and Wales
Supporting Better Outcomes, Together.
At NursLink Homecare, we partner with Integrated Care Boards (ICBs), Local Authorities, NHS Continuing Healthcare (CHC) teams, brokerage services and healthcare professionals to deliver safe, responsive and person-centred care across England and Wales.
Whether supporting a hospital discharge, a long-term complex care package or an urgent community referral, our experienced clinical and operational teams work quickly to ensure every package is carefully planned, safely mobilised and consistently delivered.
From initial referral through to ongoing care reviews, we provide reliable communication, clinical oversight and flexible support to help people remain safe and independent at home.
We Regularly Work Alongside:
Whether supporting a hospital discharge, a Continuing Healthcare (CHC) package or a long-term complex care arrangement, we focus on building trusted partnerships that deliver positive outcomes for individuals while reducing the administrative burden on commissioning teams.
Working in Partnership with Commissioners.
Every referral is different, which is why we take a collaborative and flexible approach to commissioned care. From the moment a referral is received, our clinical and operational teams work closely with commissioners and healthcare professionals to understand the individual’s needs, risks and desired outcomes before developing a tailored care package.
We recognise that timely communication, reliable mobilisation and consistent care delivery are essential to successful commissioning. Our team provides regular updates throughout the referral and care journey, ensuring commissioners have a clear point of contact and confidence that each package is being delivered safely, effectively and in line with agreed objectives.
The Foundations of Our Service
Clinical Governance
Our experienced clinical leadership team provides ongoing oversight to ensure each and every care package is delivered safely, effectively and in line with current best practice. Through our regular reviews, risk assessments and robust governance processes, we maintain consistent high standards of care while supporting positive outcomes.
Quality Assurance
Quality is not something we assess once, it’s embedded into everything we do. Through ongoing service reviews, outcome monitoring, quality audits and regular feedback from clients, families and healthcare professionals, we continually evaluate the effectiveness of every care package. This enables us to maintain high standards, drive continuous improvement and provide commissioners with confidence in the care we deliver.
Safe & Accountable Care
Every care package is supported by clear processes designed to protect the people we support and provide confidence to those commissioning our services. Through robust safeguarding procedures, risk management plans, medication protocols, accurate digital care records and clear escalation pathways, we ensure potential concerns are identified early and managed effectively. Our teams work collaboratively with healthcare professionals and families to maintain safe, transparent and accountable care delivery.
Commissioning Home Care: FAQs
Do you accept urgent referrals?
Yes. Where capacity allows, we can support urgent referrals, including hospital discharge and emergency community care packages. Our team will always discuss availability and the individual’s needs as quickly as possible.
What types of care packages can NursLink Homecare provide?
We provide a wide range of home care services, including complex care, nursing care, live-in care, hospital discharge support, respite care and long-term community care. Every package is tailored to the individual’s clinical and personal needs.
How quickly can a care package be put in place?
Timescales vary depending on the complexity of the package, staffing requirements and location. Our team works closely with commissioners to mobilise care as efficiently as possible while ensuring safe and appropriate staffing.
How do I make a referral?
Simply contact our team by phone, email or through our online enquiry form. We’ll discuss the individual’s needs, answer any questions and guide you through the referral process.
